FAQs

Help Center

💢 PRODUCTS WE OFFER

Q: What is your product guarantee?
A: We guarantee the high quality products. If for any reason your product does not meet your expectations, please contact our customer service team and we’ll make it right.

💢 ABOUT PLACE ORDER:

Q: How do I place an order?
A: Placing an order is easy. Select the product you wish to order. Add it to your shopping cart. Once you have place all the items you wish to purchase into the shopping cart, you can proceed to the checkout. It will ask for your payment and shipping information and the confirm your order once completed.

Q: Where can I check my order status?
A: There is an “Order Status” Button located under the “My Account”. Click it and you may view your orders’ status.

Q: Where can I Track the parcle?
A: You can visit the website https://www.17track.net/en

Q: Why didn’t I receive an order confirmation email?
A: Please make sure you set howard@poppap.net as a preferred contact. You may also check your spam filter settings

Q: What is your cancellation policy?

A: You may cancel your order before Shippment. Refunds usually take 3-5 business days to credit to your account.

Q: Will I be charged a sales tax?
A: If your order is being shipped to California, Washington States, you will be charged a sales tax.Any other state in the contiguous U.S. will not be charged tax.

💢 SHIPMENT/DELIVERY

Q: What is your turnaround time?
A: While we guarantee fast turnaround, we are not responsible for delays in transit caused by Epacket, Fedex Smartpost or USPS or acts of nature.

Q: Can I rush an order?
A: Please contact us for more details.

Q: How will you ship my order?
A: We ship all our products via Epacket, Fedex Smartpost or USPS.

Q: Where can I track my order shipment?
A: As soon as your order is complete, you will be given a tracking number by email. You can also go to “Order Status” to find your order and view your tracking details.

Q: My product arrived damage or defected, what do I do?
A: We would never want anyone to receive a faulty product. If your product arrived damaged or defective please contact us and a customer service representative will assist you.

💢 BILLING AND ACCOUNT INFORMATION

Q: What payment methods you accept?

A: We accept all major credit cards VISA, Mastercard, Discover. Normally You can pay with Paypal.

Q: What is your return policy?
A: It is our goal to offer the highest quality office products. If we made a mistake, please contact us and we will make it right. If the product arrived damaged or deemed defective, please contact our customer support team via phone or email to obtain a return authorization number and a return shipping label within 14 days from Parcle Delivery Date. We cannot accept any returns without a Return Authorization number and require that you email us a photo of the defective product.

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